FAQ

  • Why should I play, maybe the movie is a better idea?

    We love cinema, but CityQuest is your personal movie in reality! Immerse yourself in a fascinating story with friends, a story that you make yourself.

  • Is the game difficult?

    The game should be fun and we know that very well. Our games are balanced - you can have a great time, but you also have to flex your brain.

  • How many people can play?

    An unlimited number of participants can play at the same time. We recommend making teams from 2 to 5 people.

  • Where and for how long will we play?

    There are different games. Each game has its own starting point and game length (from 1 to 2.5 hours).

  • And when can I play?

    You can start the game at any time from 10:00 to 20:00 o’clock.

  • I booked the game, and then what?

    You will receive a confirmation email with simple instructions and the link to the game app. We will meet you at the appointed time at the appointed place. No hassle!

  • What is required of me and my team?

    Each player should have a fully charged mobile phone and a set of compatible headphones. We recommend taking a power bank in case your phone has a short battery life, due to the extensive use of mobile devices throughout the game.

  • What is your cancellation policy?

    Cancellation with a full refund can be made via the phone or email up to 24 hours (48 hours if 2 or more games booked) before the game session starts.

  • We came to play but the weather is crap, can we reschedule?

    We recommend you to follow the weather forecast and try to cancel at least 24 hours before the game session starts. However, in case the weather has changed drastically (heavy rain or similar) upon arrival, you do have a right to reschedule your game session or cancel it with a full refund.

  • Is it safe in times of COVID-19?

    Of course! You will be playing in a small group with people you know and with a fair amount of social distancing. If you choose to self-isolate we recommend you to try our latest HomeQuest concept.

  • Is there an age limit?

    Everyone from 15 years and older is welcome to play. Are you a parent? it is possible to bring children with you even if they are younger. Children under the age of 15 accompanied by the adult do not have to pay for the game, but there must be at least two paying players per team. Contact us after you have booked the game and we will extend the amount of players in your team.

  • Haven't received your confirmation email even after checking your junk mail?

    No worries! Email us at hello@ardi.one or in case your game is within the next 24h just call us at 010 585 30 00 and we'll be happy to help!

  • What do we get as a result?

    Our activities are designed to include all participants in the game. Each of them will be able to show their best talents by investing in a common goal. Participants in the game will be able to get to know each other better, learn to interact better in a team.

  • How can I book a game?

    You can book the game directly by clicking on the "Book" button.

  • Can I pay with an invoice?

    Yes, no problem. The terms of payment are 10 days.